Smart Communications Chief Information Officer

Smart Communications

Company Background

Smart Communications™ is the only provider of a customer conversation management platform. Built from the cloud up, we help enterprises deliver SMARTER conversations across the entire customer lifecycle – and at scale – and empower them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

  • Founded in 1991 by Gary O’Brien

  • HQ London, UK. Approx 400 employees

  • Cloud-enabled customer communications management services (SaaS)

  • Looking for a shift from someone with an engineering background to someone who had more of an information background

  • The founder was currently doing this role and they were looking for someone dedicated to it and who could modernise its functions.

  • Looking for someone to bring current market trends and expertise from data, integration, and engineering, as well as scaling.

  • Hiring Manager: Simon Tindall, CTO.

  • Exclusive Retained Agreement

Results

  • Sent over a shortlist of 7 profiles, interviewed 4 people and hired 1 successful candidate.

  • The successful candidate had a background in directing and scaling cloud operations, data, integration, and infrastructure, previously working at Nokia, Natterbox and Servicenow.

  • The total search process to signing took 6 weeks.

Continued Relationship

Oakstone continues to support Smart Communications' growth plans internationally:

  • Chief Commercial Officer (UK, 2019)

  • VP Customer Success (USA, 2019)

  • Customer Success Manager (UK, 2019)

  • Enterprise Account Director (USA, 2020)

  • X4 Enterprise Account Executive (USA, 2020/1)

  • VP Marketing, Healthcare (USA, 2021)

  • Account Executive Smart IQ (USA, 2021)

  • Head of Marketing Operations (UK, 2021)

  • VP Industry Marketing, Insurance (USA, 2022)

  • Chief Information Officer (UK, 2022)

Oakstone International

Oakstone International is a SaaS and Fintech specialist executive search firm.

https://www.oakstone.co.uk/
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